Frequently Asked Questions

Click on the links below for your answers:

What is VOIP? Do I need a fixed IP address (No NAT)?
How good is the quality and will it replace my existing service?
What do I need to use just VOIP?
I am already an justphone customer; How can I benefit?
Can I use just-VOIP with my dial-up Internet?
How do I sign up for an account?
When can I start using the just-VOIP service?
Where can I get the Softphone software?
How do I set up the Softphone software?
How can I get the recommended telephones?
How do I set up the telephones?
Do I have to use the Softphone Software you recommend?
Do I have to use the telephones you recommend?
Can I get an incoming number for my service? What does it cost?
How do I make free calls to other just-VOIP users?

What happens if my ISP tries to block VOIP services?

What is VOIP? Do I need a fixed IP address (No NAT)?
VOIP stands for Voice Over Internet Protocol. No - the service will support devices operating in DCHP mode or with fixed IP addresses.

How good is the quality and will it replace my existing service?
The quality of Internet calls has improved dramatically and is now similar to Mobile phone call quality - which can cost up to 30 times more. However, it is NOT recommended as a replacement for an exisiting landline service - but an additional service, with another phone number. Remember that we have no control over the quality of - and contention ratio applying to - the internet connection that you are using.

What do I need to use just-VOIP?

1. For PC to phone operation. you need a PC with the just-VOIP dialler (softphone software) plus Microphone/speakers (or headset).
2. For phone to phone operation. you need an SIP device - phone or adaptor - which connects to your router/modem.
3. Broadband or any high speed connection to the Internet
4. A just-VOIP Account

I am already a justphone customer; how can I benefit?
You can benefit from our cheapest possible call rates by opening a
VOIP account. Your Calling Account or Global Callback Account is of course more versatile, as it uses conventional telephone and can be used from any landline or Mobile without an internet connection.

Can I use just-VOIP with my dial-up Internet?
Theoretically, it is possible, but we do not recommend it.

How do I sign up for an account?
You simply complete the just-VOIP account application and we will send you by e-mail, your Username, Password, Web ID and (if needed) the IP address of the service. You will need these three bits of info to simply set up your softphone or hard SIP device and to access the on-line management information.

When can I start using my just-VOIP service?
Your service is "live" when you receive your welcome email and instructions plus your Username Password Web ID and/or IP address. For PC to phone, you can start making calls immediately you download and install the software. Downloading over broadband, installing and configuration usually takes 2 minutes or less.

Where can I get the Softphone software?
You can in fact use many different types of SIP Softphone software.
Currently, we recommend our own softphone available for download here because it supports G723 and G729 codecs which means the calls take less of the bandwidth in your internet connection.

How do I set-up the Softphone Software?
For set-up, please follow the installation instructions for the software, followed by our simple instructions here.

How can I get the recommended SIP telephones?
The recommended hardware devices are available through reputable distributors. We will not normally supply them to you. You need to order them directly from the firm or a recognised distributor.

How do I set-up the telephones?
By reference to the manufacturers' instructions. The only items of information you will need from us are the Username, Password and IP address of the service, which will be in your welcome email, after you sign up.

Do I have to use the Softphone Software you recommend?
No you do not. However, we will be unable to support any other if you have difficulties in using the service.

Do I have to use the SIP phones you recommend?
No you do not. However, we will be unable to support any other if you have difficulties in using the service.

Can I get an incoming number for my service? What does it ccost?
Yes - there will be UK numbers available and possibly numbers from USA and Spain. The cost has not yet been decided.

How do I make free calls to other just-VOIP users?
This facility will become available in the future.

What happens if my ISP tries to block VOIP services?
Countries like the UAE and Oman - with monopoly telecom providers - frequently try to block VOIP services, and so it is necessary for us to stay one step ahead. For customers using our service in these countries, we recommend that you check with us directly for the latest dialler softwar for your particular handset or device.

If you have any further questions not covered above, please email us at info@justphone.co.uk